Customer Service
On-Site Help and Information
- Order Status/Tracking
- Arrange Returns
- Submit Happy Customer Testimonials
- Request a Promotional Gift Card
- Check Gift Certificate Balance / Combine Gift Certificates
- Answers to Common Questions
Terms of Sale
Availability and Shipping Information
Please view our Privacy Policy here.
Contact Us By Chat, Email or Phone
Instant Help Available: M thru F, 8:30 a.m. to 5:00 p.m. central (you reach the same friendly folks in our TX office by any of these methods)
Online Chat
- Click to Chat Now!
- Or use the chat link at the top of any page
Email for All Customer Service Issues
By Telephone:
806-832-5190 (dial 1 for apparel, 2 for parts when prompted)
Note: This is not a toll free number. If you do not get free long distance, then feel free to chat us with your phone number and we will be glad to call you back on our dime.
Tips for Quick Answers to Common Questions:
- For questions about payment or terms, see our Terms pages: US/Canada :: International
- Having trouble with a tracking number? Click here
- Need an overview of how we handle returns/exchanges? Click here
- Refer to the drop down menus on each product page for up-to-date availability
- For shipping options and prices, go here: US :: Non-US
- Need to change a recently placed order? Go here for how-to info
- Need status or order tracking info on your order? Go here
- Still have questions? Try our FAQ page
Total Satisfaction is Our Goal
We want to make sure we do everything possible to keep our customers happy! If you have a problem or concern that goes beyond routine issues such as those listed above, please email us at:
satisfaction@motorcyclegear.com
Emails to this address are answered by our most experienced people and monitored by the owners.
Address for Returns:
MotorcycleGear.com
405 Clovis Road #83
Shallowater, TX 79363
