Self Service Help and Information
Available: 24 hours, 7 days a week!
Get the answers you want quickly, right here on the site… just take the links below to check on orders, set up returns and several other things. If you run into trouble, just check down below on how to get in touch.
- Order Status and Tracking
- Arrange Returns
- Submit Happy Customer Testimonials
- Request a Promotional Gift Card
- Check Gift Certificate Balance / Combine Gift Certificates
- Answers to Common Questions
Terms of Sale
Availability and Shipping Information
- Product Availability
- Terms for Free Shipping
- US Shipping Costs and Options
- Non-US Shipping Costs and Options
Human Help by Email
Email Replies: Emails are answered blazing fast Tuesday thru Friday from 10 a.m. to 5 p.m. CST and 10 – 4 Saturday. We also monitor/answer emails periodically every other day of the week (including weekends). If we can help you by email, that is our preference because email works well for a small crew with a wide variety of daily duties.
Human Help by Chat or Phone
Available 10 a.m. to 5 p.m. Tuesday thru Friday, 10 – 4 on Saturday CST
(Our Showroom is open a bit later… click here for hours and directions)
Our warehouse crew works Monday thru Friday, so if you have an urgent need to cancel/change a shipment going out on Monday you’ll be able to reach our warehouse manager via phone on Mondays between 9 a.m. and 4 p.m. CST.
Note: This is not a toll free number. If you do not get free long distance, then feel free to chat us with your phone number and we will be glad to call you back on our dime.
A Note About Phone Orders: We gladly accommodate those who wish to order by phone using a credit card (can’t do Paypal orders by phone, sorry). Just an FYI, when you call an order in, we are using the exact same site for placing your order that you are now viewing. Use of our site is super secure, and when you place an order yourself, there is no chance of a misheard color/size, address, etc and no chance of overheard payment information on your side. Further, our crew does not work on commission… your order is universally appreciated no matter who pushes the buttons!
Tips for Quick Answers to Common Questions:
- For questions about payment or terms, see our Terms pages: US/Canada :: International
- Having trouble with a tracking number? Click here
- Need an overview of how we handle returns/exchanges? Click here
- Refer to the drop down menus on each product page for up-to-date availability
- For shipping options and prices, go here: US :: Non-US
- Need to change a recently placed order? Go here for how-to info
- Need status or order tracking info on your order? Go here
- Still have questions? Try our FAQ page
Total Satisfaction is Our Goal
We want to make sure we do everything possible to keep our customers happy! If you have a problem or concern that we haven’t been able to help with, please email us at:
Address for Returns:
405 Clovis Road #83
Shallowater, TX 79363