Award Winning Customer Service ________
Self Service Help and Information
Available: 24 hours, 7 days a week!
Get the answers you want quickly, right here on the site… just take the links below to check on orders, set up returns and several other things. If you run into trouble, just check down below on how to get in touch.
- Order Status and Tracking
- How to Exchange :: Arrange Returns
- Submit Happy Customer Testimonials
- About Promotional Gift Cards :: Request a Promotional Gift Card
- Check Gift Certificate Balance / Combine Gift Certificates
- Warranty Terms/Procedures by Brand
- Answers to Common Questions
Product Questions? Please use the Q and A widget on each product page
- Why? Asking questions via the product page speeds things along because your question will include a link to the page (easily confused otherwise)
- When replying we have the opportunity to post the Q & A for future shoppers
- If appropriate we can broadcast your question to prior buyers/reviewers to help.
Terms of Sale
Availability and Shipping Information
- Product Availability
- Terms for Free Shipping
- US Shipping Costs and Options
- Non-US Shipping Costs and Options
Help by Email
Email Replies: Emails are answered blazing fast during our normal office/showroom hours of Tuesday through Friday 10 a.m. to 6 p.m. CST. and Saturday 9 a.m. to 5 p.m. CST We also monitor/answer emails at other times (including weekends as possible). If we can help you by email, that is our preference because email works well for a small crew with a wide variety of daily duties.
Send your email here:
Help by Phone
Available 10 a.m. to 6 p.m. Tuesday through Friday CST and Saturday 9 a.m. to 5 p.m. CST
Phone: 972-842-GEAR (4327)
A Note About Phone Orders: We will accommodate those who wish to order by phone using a credit card (can’t do PayPal orders by phone, sorry). Just an FYI, when you call an order in, we are using the exact same site for placing your order that you are now viewing. Use of our site is super secure, and when you place an order yourself, there is no chance of a misheard color/size, address, etc and no chance of overheard payment information on your side. Further, our crew does not work on commission… your order is universally appreciated no matter who pushes the buttons!
We have relocated to Plano, TX
Our Shallowater, TX showroom is no longer open. Take this link for more information about location, available products, etc.
Tips for Quick Answers to Common Questions:
- For questions about payment or terms, see our Terms pages: US/Canada :: International
- Having trouble with a tracking number? Click here
- Need an overview of how we handle returns/exchanges? Click here
- Refer to the drop down menus on each product page for up-to-date availability
- For shipping options and prices, go here: US :: Non-US
- Need to change a recently placed order? Go here for how-to info
- Need status or order tracking info on your order? Go here
- Still have questions? Try our FAQ page
Total Satisfaction is Our Goal
We want to make sure we do everything possible to keep our customers happy! If you have a problem or concern that we haven’t been able to help with, please email us at:
Address for Returns:
2637 Summit Avenue Suite 303
Plano, TX 75074