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Refund policy

Access your account here to set up returns. At MotorcycleGear.com we make the return/exchange process as easy and inexpensive as possible for our customers. Here are some highlights:

  • We do not charge restocking fees for returns of any merchandise… even closeouts
  • Free shipping policy applies to exchange orders just like regular orders. Exception: The cost of outbound shipping may be deducted from refunds for orders that include multiple sizes/styles for try on if all or most are returned.
  • Customers can cross ship (for fastest service) or wait to re-order until after a return is received at our warehouse.
  • Customers can set up returns through our website and we offer the option of a convenient pre-paid return shipping label for just $9.99 (Limit ONE per order! deducted from the refund or store credit. UPS pre-paid labels are good only for returns from the contiguous US; label cost for large try-on orders may be higher). We also reserve the right to no longer offer the label to customers who ask for a free label for a normal return because they don't feel like paying for the return shipment.
  • All return shipments must be made prepaid. Any Refused, Undelivered, or Abandoned package will have all shipping costs deducted from the refund. Packages returned COD will not be accepted.

“Normal” returns for size, color, etc:
Customers may return merchandise for a full refund or store credit. Request return authorization through the website. Automated return authorizations can be requested for products ordered in the last 30 days. You can also request a return authorization by phone at 972-842-4327.

  • Products being returned must be in new, unused condition with factory tags and packaging (basically we are asking that you return products in the same condition as when they were received). We cannot issue refunds or credit for products without the original tags and packaging. Please don’t use factory boxes for shipping back helmets, boots, etc. Place all return items inside shipping boxes. Re-bag helmets in the cloth protective bag to prevent scuffing.
  • Any items which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, etc) or otherwise is in a condition other than it was received cannot be returned.
  • Any part which has been installed or shows signs of attempting to be installed cannot be returned.
  • Products kept longer than 30 days from the order date without a return request are considered final.
  • Products returned in less than new condition cannot be accepted and will be returned to the customer.

Helmet Returns:
Helmets must be returned in brand new condition, clean interior and exterior, and the visor cling still attached to the shield. The return must include all the original tags and documentation that came with the helmet. The helmet box must also be in good condition and NOT used as a shipping box. Helmets returned with any signs of use will not be accepted and will be returned to the customer at their expense.

Returns of Electronic Merchandise:
If you open the factory packaging of any electronic item it is not returnable to us for refund/exchange for any reason. If you have an issue with functionality, the product’s vendor will help you (and they are very good at helping). If you have a problem, contact us for instructions on how to proceed as the process varies by brand. This policy does not apply to heated apparel but does apply to communicators and their accessories. Electronics returned with any signs of use cannot be accepted and will be returned to the customer at their expense.

  • Klim AI-1 Airbag Vest – Once the seal is broken on this module we cannot accept the item as a return so make sure the fit is good before digging into the electronics!

Riding Underwear:
For health and hygiene reasons riding underwear cannot be returned if the package has been opened. Riding Underwear returned with any signs of use will not be accepted and will be returned to the customer at their expense.

Returns for wrong merchandise received or defective “new” merchandise:
We cover the cost to replace merchandise that was shipped/received incorrectly or was defective in some way right out of the box. We will ship replacement merchandise at no charge and will provide pre-paid shipping for the return of the incorrect/defective merchandise (in the case of shipments from Canada we will reimburse for return shipping expense). Return authorizations can be made through the website.

Returns for a defective item that has been used:
Procedures for processing defective returns vary by the manufacturer and the circumstances.