O’NEAL Warranty Info
If you are not satisfied with O’Neal products performance after use, O’Neal offers a full warranty after inspection on all our products. The warranty policy covers the product only in the case of manufacture defect. It does not cover products damaged due to normal wear and tear, negligence, improper care, natural breaking or fading of colors and materials over time and/or exposure. If the product is defective you can send it in directly to O’NEAL for a proper warranty inspection. All warranty inspection will require a return authorization number (RA) in order to be submitted for inspection. If the product was purchased from an O’NEAL authorized dealer, the dealer must contact O’NEAL directly in order to receive an RA number. If the product was purchased directly from O’NEAL, you will need to call (800) 32-ONEAL between the hours of 8:00 AM and 5:00 PM PST to receive an RA number. O’NEAL requests all products sent to us for warranty inspection should be sent prepaid freight and insured. O’NEAL will not be held responsible for lost packages. Your warranty will be inspected within 10 business days and a final decision on the return will be communicated to you.
Any questions, please feel free to contact O’NEAL Customer Service at 1-800-326-6325. They are always happy to help.
Please Note: Customers are responsible for the cost of shipping the item back to us, however, if your order did qualify for free shipping we will pick up the tab for shipping your gear back out to you. Subsequent exchanges of the same order will be charged our standard shipping rates.
The customer is responsible for shipping items back with the carrier of their choice. We recommend using a carrier that provides a tracking number. All shipments must be made prepaid; packages shipped COD will be rejected.
In order to use the warranty, you should contact the dealer (retail outlet or website) from which you made your purchase. The dealer must contact O’NEAL directly in order to receive an RA number.