Information About Hours, Shipping Details, etc.
We continue to monitor the constantly changing situation regarding the COVID-19 virus. As of now we know that shipments from Italy are being delayed, this affects orders for some Dainese and Spidi gear. We have received word from Spidi that they will not be allowed to ship from March 25th – April 6th. Helite and Dainese are also no longer fulfilling orders at this time. Multiple states have also ordered residents to shelter in place so some of our vendors may not be able to fill orders until this mandate is lifted. As of right now this includes Motonation Apparel, Trilobite, Sidi, Helite, Troy Lee Designs, Leatt, Bell, Schuberth, and possibly other items if they are located in a warehouse within an affected state. Most states are allowing a limited warehouse staff to continue to fill orders. If your order is affected we will reach out to you and let you know the situation and work with you to find the best solution for you. We have heard rumors of shelter in place orders becoming more widespread and we will update this page as information becomes available to us.
If you are looking for a face masks/coverings, we have some available here. They are mostly cloth or neoprene and some have perforations in them. They do not meet N95 mask standards. We make no guarantee the items will protect users from any illiness.
If an item is listed as “Same Day” it is shipping either from our warehouse or a vendor’s warehouse directly to you. If you add the item to your cart and enter the destination zip code it will show you what warehouse is fullfilling the order above the items in step 2 of the checkout process. If it says “Ships from Vendor Warehouse” then it could be coming from an affected area, but we will reach out to you if we think your order is going to be delayed. Items that says “Ships from MotorcycleGear.com Warehouse” are in stock in our Texas warehouse and we are open and shipping Mondays, Wednesdays, and Fridays. Items listed as 3-5 days must come from a vendor’s warehouse into our warehouse before shipping out to you. Outside of Dainese, Spidi, and Helite there are no other specific vendors that are completely unable to ship at this time, though it might vary depending on item availability from some of our other vendors. Again, if we think your shipment will be delayed we will reach out to you to see the best way to proceed so you are taken care of as quickly as possible.
At this time we have decided to close our showroom to the public out of an abundance of caution. We have also decided to alternate shifts of our employees so that no more than 2 people are in the warehouse at one time. We will be shipping and receiving returns only on Mondays, Wednesdays, and Fridays until further notice to limit the potential for exposure of our employees.
Our Carrier Partners Are Not Able To Guarantee Expedited Shipments At This Time
Our shipping carriers have set up pages for additional information:
UPS has information available here
FedEx has information available here
UPS, FedEx, and the United States Postal Service are considered “essential services” so we expect that they will continue to run, though they may be on a limited basis.
MotorcycleGear.com is a small, family run business dedicated to bringing you all the best new motorcycle apparel and accessories and the best values in our closeout department. We’ve been in business for over 20 years and this is all new territory for us. We hope that you all stay safe in these trying times, we will do our best to keep product moving to you and to process returns as they arrive. We have started delaying the processing of returns for 24 hours after arrival for the safety of our team here. If the situation in our area changes we will update it on this page.
You can reach us via email at Apparel.Help@MotorcycleGear.com if you have additional questions. We will respond to inquiries as soon as we can, though we do have limited email support on weekends. We are also available from 10am – 4pm central time via phone at 806-832-5190 extension 1 or chat via the link at the top of this page on Mondays, Wednesdays, and Fridays. If you send a message or leave a voicemail we will check it as soon as possible and get back to you.
- The MotorcycleGear.com Family