FirstGear Warranty Info
5-Year Warranty on Armored Apparel Note: FirstGear materials and workmanship warranties do not cover damage caused by improper care, accident, crashes or the natural breakdown of materials over time. Products must be returned to FirstGear for evaluation. If they find your FirstGear product has failed due to materials or workmanship defect, they will repair, or replace, the product at their discretion without charge.
2-Year Warranty on Gloves, Footwear, and Non-Armored Apparel FirstGear materials and workmanship warranties do not cover damage caused by improper care, accident, crashes or the natural breakdown of materials over time. Products must be returned to FirstGear for evaluation. If they find your FirstGear product has failed due to materials or workmanship defects, they will repair, or replace, the product at their discretion without charge.
1-Year Warranty on Raingear FirstGear materials and workmanship warranties do not cover damage caused by improper care, accident crashes or the natural breakdown of materials over time. Products must be returned to FirstGear for evaluation. If they find your FirstGear product has failed due to materials or workmanship defect, they will repair, or replace, the product at their discretion without charge.
Limited Lifetime Warranty on Luggage FirstGear luggage is warranted to the original owner against defects in materials and workmanship for the lifetime of the product. Please register your product at http://firstgear-usa.com/registration. Note: FirstGear materials and workmanship warranties do not cover damage caused by improper care, accident, crashes or the natural breakdown of materials over time. Products must be returned to FirstGear for evaluation. If they find your FirstGear product has failed due to materials or workmanship defect, they will repair, or replace, the product at their discretion without charge.
2-Year Crash Warranty on TPG Armored Apparel In addition to their 5-year warranty against defects in materials and workmanship, FirstGear TPG jackets, pants and gloves have an additional 2-year crash warranty. For a period of two years from the date of purchase, if your FirstGear TPG jacket, pants or gloves are damaged due to a crash, they will support you by offering a free replacement of the same or similar item. Just send them the damaged gear, a copy of the police report and any feedback you would like to offer on product performance. You will receive a replacement free of charge.
First Step
Please ensure your product is clean (according to label care instructions) before returning. All products sent for warranty evaluation must have an RGA number (Return Goods Authorization) to administer tracking of your product. Contact FirstGear directly to receive your RGA number.
Warranty questions may be directed to FirstGear at 1-866-302-5676.
Outside the USA please call 1-817-258-9008.
You can also email them at firstgear@firstgear-usa.com.
Warranty Claim Form
